Claims and Amendments
Making a Claim
The promise of financial safety and security is the very essence of what New York Life Hong Kong is about. We will be here whenever you or your family need us. If you wish to make a claim, you can login to our e-Service portal and download the appropriate claim form.
Our insurance consultants are fully versed in all claim procedures. You may contact your designated insurance consultant for assistance.
Alternatively, you may contact our Customer Service Center through the following channels:
By Email
In Person
| Address | 33/F New York Life Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong |
|
| Office Hours | Monday - Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 12:30pm | |
By Phone or Fax
| Hotline | (852) 2894 9833 |
| Fax | (852) 2577 0866 |
Amending your Policy
For prompt changes to an address, beneficiary, or policy details, your insurance consultant can help arrange this.
Alternatively, you may contact our Customer Service Center through the following channels:
By Email
In Person
| Address | 33/F New York Life Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong |
|
| Office Hours | Monday - Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 12:30pm | |
By Phone or Fax
| Hotline | (852) 2894 9833 |
| Fax | (852) 2577 0866 |